Frequently asked questions about eOptima and connecting to eBay

For business sellers and private sellers who want to manage their own eBay listings with ease—in every eBay category, from electronics and fashion to dietary supplements, household goods, and spare parts.

eOptima is an online workspace for eBay sellers. You connect your eBay account, eOptima loads your listings and shows where item specifics are missing or shipping costs don't match your rates. On request, it lists the cheapest active comparable listings on eBay. You transfer corrections back to eBay in bulk and in a controlled way. For an overview, see the feature overview.

No. eOptima is an independent service and uses eBay's official APIs. You authorize the connection to your eBay account yourself through the eBay sign-in.

eOptima compares the shipping costs of each listing with your active rates and shows differences with the current amount, target, and difference. New accounts start with 29 standard rates. More about optimizing eBay shipping costs.

Apply the new carrier prices to your shipping rates, start the shipping analysis, and transfer the matching recommendations to eBay in bulk. Explained step by step in the guide to the DHL price increase.

Yes. eOptima never changes a shared shipping policy; it only adjusts the listing being edited. Other listings that use the same policy stay unchanged.

eOptima loads the requirements of your eBay category and highlights missing required item specifics. The “MPN missing” quick filter shows listings without a manufacturer part number. Learn more: Add eBay item specifics.

With quick filters and review mode: you work through a selection listing by listing and fix open issues right away. Learn more: Review eBay listings.

No. The eBay price comparison shows the five cheapest active comparable listings including shipping. eOptima doesn't give price recommendations; you set your price yourself.

You decide. Nothing changes on eBay until you trigger “Transfer to eBay”. For each change, eOptima shows you whether eBay has applied it—and only updates its data once eBay has confirmed it. More about eBay bulk editing.

20 marketplaces, including eBay.de, eBay.at, eBay.ch, eBay.com, eBay Motors, eBay.co.uk, eBay.fr, eBay.it, and eBay.es. Which actions are available depends on the marketplace and listing type. More about selling internationally on eBay.

Yes. You can connect multiple eBay accounts to your eOptima account—even for free. All accounts appear in one overview and stay cleanly separated from each other.

No. You sign in directly with eBay. eOptima only receives an access key, which is stored in encrypted form and which you can revoke on eBay at any time. More under Security & privacy.

Yes. Listings, connections, jobs, and logs are always linked to the respective eOptima account and checked on the server.

Yes, at any time yourself under “Settings” → “Profile”. This deletes your eBay connections including access keys, listings, queued changes, and rates. Nothing is deleted on eBay itself.

Signing up, connecting eBay, and reviewing your listings is free. New accounts get a one-time starting balance of 50 credits after confirming their email address. To save changes to eBay and run market price comparisons, you buy credits (from €5 for 500 credits; 5 credits per transfer, 10 credits per market price comparison with matching comparable listings, free without matches) or use Premium for €14.99 a month with unlimited transfers and market price comparisons. All prices are final prices including any applicable taxes. The tax treatment that applies to your purchase is shown at checkout and on the invoice. All details on the pricing page.